Privacy Policy
we are committed to protecting the privacy of our customers and users of our website – www.taranamusical.com (the “Site”). This privacy policy (“Privacy Policy”) gives you details of our privacy practices, including; We may ask you to provide us with personal information on a voluntary basis in certain areas of the Site, and you will be required to provide personal information when you make purchases on the Site. The kinds of personal information that we may request may include your name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services. All such information will be used in accordance with the terms of this Privacy Policy.
You have a right to know about the personal information that Taranamusical Store holds about you. You also have a right to correct, amend or delete such information if it is incorrect. If you wish to exercise these rights, please contact us by post or e-mail at the address shown in the “Contact” section below.
From time to time, we may notify you of special promotions, changes to our Site, new product lines or new service offerings, or products that we think may be of special interest to you. If you decide you no longer want to be notified of this information, you can unsubscribe at any time.
We Collect Transaction Information: We may ask you to provide us with personal information on a voluntary basis in certain areas of the Site, and you will be required to provide personal information when you make purchases on the Site. The information that we may request may include your name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services. All such information will be used in accordance with the terms of this Privacy Policy.
Access and Correction: You have a right to know about the personal information that Taranamusical holds about you. You also have a right to correct, amend or delete such information if it is incorrect. If you wish to exercise these rights, please contact us by post or e-mail at the address shown in the “Contact” section below.
Return Policy Exceptions
Products received with physical damage must be reported to Taranamusical Store within 2 days of the delivery date.
Products purchased as Open Box cannot be returned. All Open Box sales are final. Open Box products have been tested and are guaranteed to be functional. If you have a reason to believe that your open box product is non-functional, please contact us on musical.tarana@gmail.com with video evidence of the same.
Products purchased under Garage Sale cannot be returned. All Garage Sales are final. Garage Sale products have been tested and are guaranteed to be functional.
We do not accept returns of the following items:
Harmonicas, flutes, saxophones, and all other wind instruments, earphones, In-ear monitors – due to health concerns are given potential exposure to the mouth/year area. All products with manufacturer seal. Once the seal is opened it cannot be assigned to another user, and hence Taranamusical cannot accept the return unless there is a case of product malfunction. Audio Interfaces, Midi Keyboards or any other product that entails registration in order to be used. Once registered, the product cannot be reassigned to another user, and hence Taranamusical cannot accept the return.Acoustic Drum Kits and Drum heads cannot be accepted under returns unless there is a case of product malfunction / product defect.
*Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns. Across India, and even in the four core metro areas, a high-quality voltage Stabiliser and spike protector are necessary to protect electronic gear. *In case Tarana Musical is unable to pick-up your shipment due to certain unforeseen circumstance, you may have to ship the products to our facility. The logistic charges involved in these cases would be refunded back to you after the product reaches us.
SUPPORT DATA
If you would like to return a product, it is required to either submit the Contact Us form or call us as soon as possible at +91-9871017384. All returns must be authorised and the return shipment must be mailed within 10 days of receiving the original shipment.
COMMENTS
The refund will be initiated only after the package has been received back at our facility.
The refunded amount will be transferred, as per banking and payment gateway norms, within 10 business days of the receipt of the returned shipment