Frequently Asked Questions

Do you offer instrument rentals?

Yes, we offer rental plans for many instruments, including violins, trumpets, and saxophones. Rental terms and prices vary by instrument.

How long does a repair typically take?

Repair times vary depending on the complexity of the issue. We provide an estimated completion time when you bring in your instrument.

What is your return policy?

We accept returns within 3 days of purchase for a full refund, provided the item is in its original condition and packaging. Some restrictions apply, such as on special orders and clearance items.

Do you offer a warranty on your instruments?

Yes, all new instruments come with a manufacturer’s warranty. We also offer extended warranty plans for added protection.

What are the rental charges for your products?

Rental charges vary by instrument and duration. Contact us for specific rates or check our website for details.

Are your rental instruments and equipment well-maintained?

All rental instruments and equipment are thoroughly inspected, cleaned, and maintained to ensure they are in excellent playing condition.

Do your products come with accessories?

Yes, most of our products come with essential accessories such as cases, straps, or stands. Additional accessories can be purchased separately.

What happens if the product gets damaged while on rent?

If a rented instrument gets damaged, please contact us immediately. Depending on the insurance coverage you choose, repairs may be covered. If not, you may be responsible for repair costs.

What is the cost and time frame for repair services?

Repair costs and time frames vary depending on the instrument and the extent of the damage. Contact us for a detailed quote and estimated repair time.

Do your products come with a warranty?

Yes, new products come with a manufacturer’s warranty. Second-hand products come with a limited warranty. Details vary by product.

How can I inform you about my requirements?

You can inform us about your requirements by:

  • Visiting our store
  • Calling our customer service line
  • Sending us an email
  • Filling out the contact form on our website
Do you have any ongoing offers or discounts?

We regularly have offers and discounts. Check our website or subscribe to our newsletter to stay updated on the latest promotions.

What payment methods do you accept?

We accept cash, credit cards (Visa, MasterCard, American Express), debit cards, and store gift cards.